Support

IN WARRANTY RMA PROCEDURE

 

  1. Print and Fill out the RMA form entirely.
  2. Provide a copy of the original receipt or proof of purchase.
  3. Ship the item securely to the following address along with the RMA form and receipt to:
  • VAPESTRM INC
  • Attn: 5/F,Block 10,Phase 2
  • Cloud Vally Innovation Park
  • Pinshan 1st Rd,Shenzhen, China
  1. There is a three month warranty for most of our battery operated devices. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. There is no warranty on cartomizers, atomizers, tanks, coils, drip tips, disposables, or any similar product unless it was DOA when you received it.

OUT OF WARRANTY

 

At this time we are not servicing any items that are out of warranty. Please ensure that your device is within warranty prior to shipping your item.

 

TURNAROUND TIME

 

Turnaround time for evaluation and service is between 3-7 business days from the day VAPESTRM receives your shipment. You will be notified if there is a delay. For out of stock items, please allow 2-3 weeks for processing.

 

SHIPPING FEES

 

You are responsible for the cost of shipping your item to VAPESTRM. If your item is covered under warranty, return shipping will be provided at no charge. If your item is not covered under warranty, you will be responsible for any costs associated with return shipping.

DISCLAIMER

 

Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure.VAPESTRM, INC reserves the right to deny any warranty service. Please check the warranty prior to shipping. You are responsible for shipping costs to VAPESTRM, INC, and you understand that you will forfeit your item if you do not wish to pay for return shipping once VAPESTRM, INC has received your item, and it has been deemed that it is not covered under warranty.